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Whether you need help with an order, have a question about our products, or want to collaborate — we're here. Expect a response within 24 hours.
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Everything You Need To Know.
Find quick answers about PopDrop products, Custom Lab, orders, shipping, returns, and more.
PopDrop was built for people who want more than just another graphic tee. We focus on premium fabrics, thoughtfully engineered fits, and designs that feel personal, whether it's a clean Essential, a bold Artwear piece, a limited Studio drop, or something created through our Custom Lab.
We don't chase trends or mass-produce styles. We create streetwear that's made to last, made to express, and made for people who wear their personality with confidence.
Every product includes a detailed Size Guide with garment measurements. We offer both Regular Fit and Oversized Fit, so we recommend checking the size chart before placing your order. If you're still unsure, our support team is always happy to help you find the right fit.
Regular Fit offers a clean, everyday silhouette that's comfortable and easy to wear.
Oversized Fit is designed with extra room through the shoulders and body, creating a relaxed streetwear look with a structured drape.
Every product clearly mentions its fit type, so you'll always know what to expect before you buy.
We select fabrics based on the purpose of each collection. Depending on the product, you'll find Premium Cotton, American Supima Cotton, heavyweight cotton, fleece, and terry fabrics ranging from 160 GSM to 400 GSM.
If the size isn't right, you can request a 7-Day Size Exchange, provided the item is unworn, unwashed, and returned in its original condition.
To cover reverse shipping and handling, a ₹100 exchange fee applies for size exchanges. This allows us to continue offering premium products and reliable service without adding these costs to every order.
If your order arrives damaged, defective, or you receive the wrong item, there is absolutely no exchange fee. We'll replace it at no additional cost after verification, because that's on us, not you.
Custom Lab is where your ideas become premium streetwear. Whether it's your own artwork, a logo, a quote, a sketch, or just an idea in your head, we'll help turn it into a wearable piece that's uniquely yours.
No design experience required. If you don't have a finished design, simply share your idea and we'll help bring it to life.
You can personalize almost every part of your garment, including the artwork, text, logo, print placement, print size, garment colour, and more.
We offer customization across multiple products, including Regular Fit T-Shirts, Oversized T-Shirts, Hoodies, Sweatshirts, and other selected apparel. Customization options may vary depending on the product.
Your answer It's simple:
- Share your idea or upload your artwork.
- We create a digital mock-up for your approval.
- Once you approve the design, we begin production.
- Your custom garment is printed, quality checked, packed, and shipped.
Nothing goes into production without your final approval.
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Your answer herYes! Whether you need one personalized T-shirt or bulk apparel for your team, brand, event, or community, we're happy to help.
Since every custom order is made specifically for you, production usually takes 3-5 business days after design approval, followed by shipping to your location.
Because every Custom Lab product is made exclusively for you, custom orders cannot be returned or exchanged due to change of mind, design preference, or incorrect size selection.
If your order arrives damaged, defective, or different from the design you approved, we'll replace it at no additional cost after verification.
For the best print quality, we recommend uploading artwork in PNG, JPG, PDF, AI, EPS, or SVG formats. If your file isn't print-ready, don't worry, we'll review it and guide you before production.
Ready-to-wear orders are typically dispatched within 48 hours. Once shipped, delivery usually takes 2–7 business days, depending on your location.
For Custom Lab orders, production begins only after your design is approved. These orders are usually dispatched within 3–5 business days, followed by standard shipping.
You can easily track your order by logging into your PopDrop Account and visiting My Profile → Orders. There you'll find your latest order status, shipment updates, and tracking information.
You'll also receive shipping updates via email once your order is on its way.
At the moment, Cash on Delivery (COD) is not available.
We currently accept secure online payments through trusted payment gateways, ensuring a safe, fast, and hassle-free checkout experience.
If your order hasn't entered production or been shipped yet, we'll do our best to help.
Please contact us as soon as possible via WhatsApp or email, and our support team will check whether your order can still be modified or cancelled.
Once an order has been shipped, or a Custom Lab order has entered production, changes or cancellations may no longer be possible.Your answer here.
Your answer heWhether you have a question about sizing, your order, shipping, or a custom project, our support team is here to help.
You can reach us through:
- WhatsApp (Fastest response)
- Email
- Contact Form on our website
We aim to respond to all enquiries within 24–48 business hours because good support is just as important to us as great streetwear.re.